Scammers target JEA customers

JACKSONVILLE, Fla. -- A phishing scam targeting JEA customers on the First Coast is on the rise this week.

According to JEA, scammers are calling people to say their service will be disconnected unless they purchase a Moneypak card. 

The phone caller then asks for the number for the card. 

There has been an increase in the last week in the scam calls, according to JEA. 

In an email to First Coast News a JEA spokesperson wrote:

JEA will notify customers should their service be at risk for disconnect for non pay via their bill, letter and automated call. JEA will take payments via website, phone, at the main office, tax collector office, Winn-Dixie or any of the JEA-approved stores found on

Anyone who receives a call is asked to report the incident to JEA. 

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Driver's license renewal foiled by adoption paperwork

JACKSONVILLE, Fla. -- Michelle Dalton would love to drive her Volvo to the store and back, but she doesn't have a new driver's license.

"I take medication, I can't go pick it up myself," said Dalton. "I have to have somebody go with me because I don't have a driver's license."

She doesn't have a Florida driver's license because the state told her she doesn't have the proper documents for renewal, she claims she does. 

"This (adoption certificate) was the one I used originally in 1982 to get my Florida's driver's license," said Dalton.

Dalton said the same Georgia adoption certificate she used in 1982 and again in 2005 is not good enough in 2013 according to the DMV.

"They will not accept my adoption certificate from 1973 because they say it doesn't have a seal on it," she said.

Real ways to help you find a job and other resources

JACKSONVILLE, Fla. -- Shawntray from the Westside asked the On Your Side team a question.

He said he recently lost his job as a security guard because he was sick and can't find work. Shawntray said he lost his home and he's afraid he'll lose his car. He wants help.

Shawntray, here is what you do:

1) Get your hands on a phone in the area of Northeast Florida and dial the United Way's 211. It is a referral source that will refer you to places for emergency financial assistance, food, shelter and clothing and a lot of other service.

2) Call the company that you make car payments and explain your situation. Ask if some payments can be deferred.

3) Go to a place like WorkSource Florida. They have offices across the region They will help you or anyone looking for work Find a job. Call 904-356-JOBS for more information.

On Your Side: Checking an Officer's identification

CLAY COUNTY, Fla. -- First Coast News got an email from Joyce who said someone disguised as a police officer came to her door, demanding $6,000. She was afraid and eventually gave it to the man.

Captain Joe Bucci, with the Clay County Sheriff's Office, gave tangible information on how you can confirm whether or not someone that comes to your door is an Official Law Enforcement Officer.

According to Bucci:

1) Ask to see a badge and department identification. It'll have a photo with it.

2) Call the dispatch center when the person gives you a badge number to confirm who they are.

3) Ask for a supervisor with dispatch to triple check.

4) When in doubt, if you're not sure, take their information and confirm it inside your home while they wait outside.








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New Valve Replacement Therapy Offers Alternative to Open Heart Surgery

JACKSONVILLE, FLA - A revolutionary new heart treatment is offering new hope to patients considered ineligible for open heart surgery or at great risk of suffering serious surgical complications.

Known as Transcatheter Aortic Valve Replacement (TAVR), the minimally invasive procedure is now being used to treat patients suffering from severe aortic valve stenosis. One of the most common valve disease disorders, aortic stenosis typically results from aging, as calcium or scarring narrows and hardens the heart’s aortic valve. As blood flow through the valve becomes constricted, individuals may experience chest pain, shortness of breath, fainting and palpitations. For those with severe aortic stenosis, the condition can lead to congestive heart failure and even death.

TRC Staffing Services Lends a Hand to the Tom Coughlin Jay Fund

TRC Staffing Services Lends a Hand to the Tom Coughlin Jay Fund

JACKSONVILLE, FLA. – The Tom Coughlin Jay Fund, an organization dedicated to supporting families that are tackling childhood cancer, recently won a grant from TRC Staffing Services of Jacksonville that awarded the nonprofit 40 hours of free, temporary staffing support. The Jay Fund is the first of 12 organizations in the 2013 – 2014 cycle to receive the grant through the Helping Hands Grant program – an initiative aimed at supporting local nonprofits struggling to meet staffing needs within tight timetables and even tighter budgets.

Fiery fatal crash closed portion of Philips Highway

JACKSONVILLE, Fla. -- Two people died in a fiery crash on Philips Highway Friday morning.

Florida Highway Patrol investigated the crash that occurred just before 5 a.m. involving a garbage truck and a black Kia Sedona SUV.

According to a report from the Florida Highway Patrol, the garbage truck was traveling southbound on Philips Highway in the right lane, while the Kia was in the left lane.

The driver of the garbage truck allegedly tried to make a left turn from the right lane and did not see the Kia. The Kia's left rear tires were hit in the crash, which caused the Kia to overturn. The Kia came to a final rest on its roof in the center median.

The Kia also caught fire following the crash and Florida Highway Patrol confirmed two people in the SUV died, identified as 33-year-old Wade Lamar Jenkins and Eric Douglas Acy Jr., 25.